Terms and Conditions

Terms and Conditions

It is the customer's responsibility to know the laws in his or her jurisdiction prior to purchasing Southern Defense products.

No product offered for sale by Southern Defense will be knowingly shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such product.

This general policy does not apply to law enforcement agencies and other official end users, licensed dealers, and other parties with the proper licenses upon proof of such authorizations and the presentation of proper identification.

Southern Defense shall have no liability to any customer due to the customer’s intentional or unintentional violation of federal, state, or local law. Neither Southern Defense nor any of its affiliates, licensors, partners, managers, shareholders, directors, officers, employees, or other agents shall have any liability to any user or their principals or agents for any damages, whether general, special, direct, indirect, incidental or consequential, including any lost profits or lost savings, whether or not foreseeable and whether based on contract, tort, common law, or any other theory of liability, statute, or regulations.

As a customer, purchaser, or end user of our products, you expressly acknowledge and agree that Southern Defense is providing access to this information in reliance on the disclaimers and limitations set forth herein, and you further acknowledge and agree that such limitations are reasonable. In no event shall Southern Defense's liability to you exceed the actual price you paid for the product obtained from us.

Furthermore, by placing an order with us, you represent that all products purchased will be used in a lawful manner and you are of a legal age, and where applicable, a U.S. citizen or lawful permanent resident of the U.S., to acquire or use such products. No products shall be exported without the proper licenses and or permits.

Southern Defense is not responsible:

  • For the use, or inability to use, any of the products offered, or the suitability of use for any particular task, or any claims stated in our materials regarding how these products function or work
  • For any damages loss, cost, or damage of any kind arising from the misuse of our products or physical harm caused by our products to anyone or anything. This responsibility is entirely yours, as the buyer.
  • For any claims that may arise as a result of, whether whole or in part, improper or careless handling in the use of our products, unauthorized modifications, use of improper ammunition (wrong caliber, defective, hand loaded, or reloaded cartridges), abuse, neglect, corrosion, or other influences beyond our immediate and direct control.
  • In any manner whatsoever for injury, death, or damage to property as a result of the intentional or accidental discharge of any firearm, or from its proper function when the firearm is used for purposes for which it was not designed.
  • For incidental or consequential damages, such as loss of use of property, loss of earnings, or profits, or any other commercial or residential loss.
  • For any issues regarding a customer's order after 30 days of receipt. 

For additional information regarding state and local regulations please contact your state Attorney General.

RETURNS / EXCHANGES

Upon approval by Southern Defense, please mail your return to the following:

Southern Defense Returns

12020 Forestgate Dr., Dallas, TX 75243

All returns and refunds will be issued back to the original method of payment, minus any applicable shipping/handling fees, unless the error was due to Southern Defense.

  • All products sold are new and under warranty from the manufacturer, unless otherwise stated in the product description. If a product is defective, Southern Defense will give you a full refund including shipping costs if returned within 30 days of receipt.
  • Any product, if unused/unopened/defective, may be returned within 30 days from the order date (15% Restocking Fee May Apply). If the product is unused/unopened, you may return it within 7 days for a full refund minus 5% CC Fees & packaging unless the error was due to Southern Defense.
  • A 15% restocking fee is charged for any products returned after the 7 day window.
  • Orders can not be canceled/edited once processed.
  • The customer is responsible for any return shipping fees, unless it due to an error by Southern Defense. 
  • The following items are final sale: sale and clearance items, discounted items, discontinued items, special order items, and/or cerakoted items.
  • Due to shipping and safety restrictions, absolutely no returns are allowed on ammunition and/or primers.

SHIPPING / DELIVERY

  • All products will ship within CONUS. Absolutely no international shipping or to addresses in Alaska, Hawaii, or any U.S. Territories.
  • Southern Defense will ship your package via USPS Priority Mail, UPS Ground, or FedEx Ground/Home Delivery Fee.
    • When appropriate, an additional Hazardous Materials Surcharge will be assessed when necessary under US DOT regulations.
    • A signature may be required on some orders and required on ALL Hazardous Materials shipments.
  • It is the customer's responsibility to ensure that the shipping address provided is correct and a secure location. Southern Defense is not responsible for any theft of packages after delivery. 
  • Shipping insurance for the customers of Southern Defense by default is handled via 1-Click Protect Powered by Route (Route). 
    • If a customer chooses to opt out of Route, Southern Defense is NOT obligated to provide a refund for missing packages. Southern Defense will contact USPS/UPS/FedEX on the customer's behalf to try to recover the package. Please note that there is no guarantee that any lost package will be recovered by the shipper. 
    • If a customer who purchased Route needs to file a claim of a lost/stolen package, please visit https://claims.route.com/ to resolve any issues. 

Please note that any fees related to shipping/handling, processing, and insurance are NOT refundable. Southern Defense will refund only the product purchase price, minus any applicable restocking fees. 

 

FIREARMS SHIPPING AND DELIVERY 

  • All guns must ship to a valid FFL Dealer and cannot be changed or cancelled after they are placed.
  • Each gun ordered will incur an additional Long gun or Handgun shipping charge.
  • Each Firearm will be Shipped Signature Required 
  • If your order contains a handgun, the handgun and any additional guns shipping from Southern Defense on the same order, must ship Second Day Air.
  • If your order does not contain a handgun, any shotguns, rifles, actions or receivers shipping from Southern Defense, your order will ship via Fedex Ground
  • Guns cannot be returned; please contact the manufacturer for warranty claims.

RESTRICTIONS

It is the customer's responsibility to know the laws in his or her jurisdiction prior to purchasing Southern Defense products.

No product offered for sale by Southern Defense will be knowingly shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such product.

The following states have restrictions on ammunition and magazines:

  • Alaska
    • No direct sales of ammunition to AK residents.
  • California
    • No direct sales of ammunition CA residents, unless:
      • Purchasing individual is exempt from CA state law. If you are NOT exempt, all sales must be shipped to an FLL for transfer. 
        • Exemptions include: active LEO, active Peace Officers, and FFL Holders (including type 03)
    • No direct sales of ammunition magazines and/or feeding devices over 10 rounds. 
  • Colorado
    • No direct sales of ammunition magazines and/or feeding devices over 15 rounds.
  • Connecticut
    • A valid/not expired Connecticut Carry Permit or Ammunition Certificate.
  • Hawaii
    • No direct sales of ammunition to HI residents.
  • Illinois
    • Illinois residents must provide a copy of your valid FOID Card or Valid Concealed Carry License AND their IL driver’s license or IL state Identification card to purchase ammunition. The ammunition may be shipped only to an address on either of those 2 documents.
  • Maryland
    • No direct sales of ammunition magazines and/or feeding devices over 10 rounds.
  • Massachusetts
    • A valid/not expired LTC (Firearms License to Carry).
  • New Jersey
    • A valid/not expired Firearms Purchase ID or FPID
    • No direct sales of ammunition magazines and/or feeding devices over 10 rounds.
  • New York
    • No direct sales of ammunition magazines and/or feeding devices over 10 rounds.
    • Purchased ammunition must be shipped to a valid FFL holder OR a registered seller of ammunition.
  • Washington D.C. 
    • No direct sales of ammunition to DC residents.

WARRANTY

All new products manufactured/assembled/labeled by Southern Defense are covered by a Lifetime Manufacturer Warranty to the original customer.

All new products not manufactured/assembled/labeled by Southern Defense are covered under their respective manufacturer warranty.

Warranty returns will receive product replacement. No cash refunds.